Policy On Returns And Refunds
WebbyTemplate strives to deliver high-quality website templates, plugins, and designs to our clients. To gain access to your personal information, we may need to collaborate with service providers.
We guarantee that the item will be delivered to You in compliance with the instructions, timeframe, and quality standards. If we fail to fulfil this obligation, you are entitled to a refund in accordance with this Return Policy.
Each refund scenario is examined individually by our experts. Although we acknowledge that your circumstances may be unique and not totally addressed by this Policy, we reserve the right to deviate from the Refund Policy if doing so benefits You.
Please see the following for our refund policy:
Refund Eligibility:
Refund claims are accepted within 10 days of the transaction.
Things that are not refundable:
- Some items, such as digital downloads, may not be refundable.
- Services like website design or modification are non-refundable.
- Customized or customized products are not returnable.
Exchanges:
We do not provide exchanges for bought products.
Product Support:
For a short time, as mentioned in the product description, our items include free support. Additional help may be offered for purchase after the free support term has expired. Support requests for customization or third-party integrations may incur extra fees.
Changes to Refund Policy:
WebbyTemplate has the right to amend or update this refund policy at any time without prior notice. Any changes to our refund policy will be posted on our website and will go into effect as soon as they are published. By purchasing and using our products, you acknowledge that you understand and accept our return policy. Please contact our customer support staff at
help@webbytemplate.com if you have any questions or complaints regarding our refund policy.
The explanation for the refund
To request a refund, please email
support@webbytemplate.com with your order information and the reason for the refund. Our customer service representatives will examine your request and may need more information or evidence.
Refund processing
If the refund is accepted after Customer Service processes your request, it is normally fulfilled within 5 business days of Customer Service processing your request. Please keep in mind that the firm is not responsible for any bank fees, processing times, or other delays caused by difficulties with your bank's services. Please keep in mind that any refunds will be made using the original payment method.
